Knowledge hub

Answers, guides,
and everything in between.

Setup checklists, product guides, and FAQs for every Mate product. Can't find what you need? Talk to us.

Getting Started

All the steps you need to get set up with your Mate workflow.

Mate IntroWhat Mate is, the data network behind it, and the products you can activate.Setup ChecklistUse this list to ensure your brand is fully onboarded and ready to launch.

Targeting

Get started with or troubleshoot Targeting, part of the Checkmate performance product.

Getting Started with TargetingReach high-intent shoppers in real time across Mate-owned channels.Targeting Post Onboarding ChecklistUse this list to ensure your Targeting campaigns are set up for maximum impact.Understanding the Targeting DashboardEvery metric on the Targeting dashboard, and how each one is calculated.Creating Stand Downs within ESPsPause Mate emails to customers already active in your own automations.Creating Stand Downs with AttentiveSet up Mate stand downs inside Attentive journeys.

Enrichment

Get started with or troubleshoot Enrichment, part of Mate Lifecycle.

Getting Started with EnrichmentIdentify anonymous shoppers and enrich your CRM with real-time behavioral data.Creating Enrichment FlowsDuplicate your existing Klaviyo flows and layer in enriched audiences.Enrichment Events GuideEvery Mate event you can use to trigger Klaviyo flows, and the data each one includes.Enrichment Post Onboarding ChecklistEnsure your Klaviyo flows are optimized and ready to launch with Enrichment.Understanding the Enrichment DashboardEvery metric on the Enrichment dashboard, and how each one is calculated.Enrichment Common QuestionsFrequently asked Enrichment questions, answered.

Audiences

Get started with or troubleshoot our Audiences product.

Getting Started with AudiencesCapture emails earlier in the buyer journey with a gated offer widget at checkout.

FAQs

Frequently asked questions to help you troubleshoot or learn more.

Additional FAQsFrequently asked questions about working with Mate.Privacy FAQsA comprehensive overview of how Mate prioritizes privacy and compliance.

Case Studies

See how brands like Quay, ColourPop, and UNIONBAY found success with Mate.

Browse case studies